@import"https://fonts.googleapis.com/css2?family=DM+Mono:wght@300;400;500&family=Syne:wght@400;600;700;800&display=swap";:root{--bg: #080810;--surface: #0f0f1a;--card: #13131f;--border: #1c1c2e;--accent: #7c6af7;--accent2: #f7a76a;--green: #4ade80;--red: #f87171;--yellow: #fbbf24;--text: #e2e8f0;--muted: #4a5568;--vip: #f59e0b}*{margin:0;padding:0;box-sizing:border-box}body{background:var(--bg);color:var(--text);font-family:DM Mono,monospace;min-height:100vh}::-webkit-scrollbar{width:4px;height:4px}::-webkit-scrollbar-track{background:var(--bg)}::-webkit-scrollbar-thumb{background:var(--border);border-radius:2px}.shell{display:flex;height:100vh;overflow:hidden}.sidebar{width:220px;min-width:220px;background:var(--surface);border-right:1px solid var(--border);display:flex;flex-direction:column}.logo{padding:24px 20px;border-bottom:1px solid var(--border)}.logo-mark{font-family:Syne,sans-serif;font-weight:800;font-size:17px;color:var(--accent)}.logo-sub{font-size:9px;color:var(--muted);letter-spacing:2px;text-transform:uppercase;margin-top:3px}.logo-hotel{font-size:11px;color:var(--text);margin-top:8px;opacity:.7}.nav{flex:1;padding:12px 0}.nav-item{display:flex;align-items:center;gap:10px;padding:11px 20px;cursor:pointer;font-size:13px;color:var(--muted);transition:all .15s;border-left:2px solid transparent}.nav-item:hover{color:var(--text);background:#7c6af70d}.nav-item.active{color:var(--accent);border-left-color:var(--accent);background:#7c6af714}.sidebar-footer{padding:14px 20px;border-top:1px solid var(--border);font-size:11px;color:var(--muted);display:flex;align-items:center;gap:6px}.pulse{width:6px;height:6px;border-radius:50%;background:var(--green);animation:pulse 2s infinite}@keyframes pulse{0%,to{opacity:1}50%{opacity:.3}}.main{flex:1;overflow-y:auto;background:var(--bg)}.main-inner{padding:28px 32px}.page-header{display:flex;align-items:baseline;gap:12px;margin-bottom:28px}.page-title{font-family:Syne,sans-serif;font-weight:700;font-size:24px}.page-sub{font-size:12px;color:var(--muted)}.header-actions{margin-left:auto;display:flex;gap:8px}.stats-grid{display:grid;grid-template-columns:repeat(6,1fr);gap:10px;margin-bottom:24px}.stat-card{background:var(--card);border:1px solid var(--border);border-radius:8px;padding:14px;position:relative;overflow:hidden;transition:border-color .2s}.stat-card:hover{border-color:#7c6af766}.stat-card:before{content:"";position:absolute;top:0;left:0;right:0;height:2px;background:var(--accent);opacity:.4}.stat-label{font-size:9px;color:var(--muted);text-transform:uppercase;letter-spacing:1.5px}.stat-value{font-family:Syne,sans-serif;font-size:26px;font-weight:700;margin-top:6px;line-height:1}.stat-value.c-accent{color:var(--accent)}.stat-value.c-green{color:var(--green)}.stat-value.c-yellow{color:var(--vip)}.stat-value.c-red{color:var(--red)}.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-bottom:16px}.grid-3{display:grid;grid-template-columns:2fr 1fr;gap:16px;margin-bottom:16px}.card{background:var(--card);border:1px solid var(--border);border-radius:8px;overflow:hidden}.card-header{display:flex;align-items:center;justify-content:space-between;padding:13px 16px;border-bottom:1px solid var(--border)}.card-title{font-family:Syne,sans-serif;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:1.5px}.card-body{padding:16px}.badge{font-size:10px;padding:2px 8px;border-radius:20px;font-weight:500;white-space:nowrap}.badge-accent{background:#7c6af726;color:var(--accent)}.badge-green{background:#4ade801f;color:var(--green)}.badge-yellow{background:#f59e0b1f;color:var(--vip)}.badge-red{background:#f871711f;color:var(--red)}.badge-vip{background:#f59e0b26;color:var(--vip)}.badge-muted{background:var(--border);color:var(--muted)}.btn{font-family:DM Mono,monospace;font-size:11px;background:none;border:1px solid var(--border);border-radius:4px;padding:5px 12px;cursor:pointer;color:var(--muted);transition:all .15s}.btn:hover{color:var(--accent);border-color:var(--accent)}.btn.active{color:var(--accent);border-color:var(--accent);background:#7c6af714}.conv-list{overflow-y:auto;max-height:520px}.conv-item{display:flex;align-items:center;gap:10px;padding:10px 16px;cursor:pointer;transition:background .12s;border-bottom:1px solid var(--border)}.conv-item:hover{background:#7c6af70a}.conv-item.selected{background:#7c6af71a}.avatar{width:32px;height:32px;border-radius:50%;flex-shrink:0;background:linear-gradient(135deg,var(--accent),var(--accent2));display:flex;align-items:center;justify-content:center;font-family:Syne,sans-serif;font-weight:700;font-size:12px;color:#fff}.avatar.vip{background:linear-gradient(135deg,#f59e0b,#f97316);box-shadow:0 0 10px #f59e0b4d}.conv-info{flex:1;min-width:0}.conv-name{font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conv-meta{font-size:11px;color:var(--muted);margin-top:2px;display:flex;gap:6px;align-items:center}.conv-right{text-align:right;flex-shrink:0}.conv-time{font-size:10px;color:var(--muted)}.msg-thread{display:flex;flex-direction:column;gap:12px;max-height:450px;overflow-y:auto;padding:4px 0}.msg-wrap{display:flex;flex-direction:column}.msg-wrap.guest{align-items:flex-start}.msg-wrap.agent{align-items:flex-end}.msg-bubble{max-width:82%;padding:10px 14px;border-radius:12px;font-size:13px;line-height:1.55}.msg-bubble.guest{background:var(--border);color:var(--text);border-bottom-left-radius:3px}.msg-bubble.agent{background:#7c6af71f;border:1px solid rgba(124,106,247,.2);color:var(--text);border-bottom-right-radius:3px}.msg-time{font-size:10px;color:var(--muted);margin-top:4px}.gtable{width:100%;border-collapse:collapse;font-size:13px}.gtable th{padding:9px 14px;font-size:9px;text-transform:uppercase;letter-spacing:1.5px;color:var(--muted);border-bottom:1px solid var(--border);text-align:left;font-weight:500}.gtable td{padding:11px 14px;border-bottom:1px solid rgba(28,28,46,.6)}.gtable tr:hover td{background:#7c6af708}.ch-row{display:flex;align-items:center;justify-content:space-between;padding:10px 14px;background:#1c1c2e66;border-radius:6px;border:1px solid var(--border);margin-bottom:8px}.ch-dot{width:7px;height:7px;border-radius:50%}.ch-dot.on{background:var(--green);box-shadow:0 0 5px var(--green)}.ch-dot.off{background:var(--muted)}.barchart{display:flex;align-items:flex-end;gap:6px;height:90px}.bar-col{flex:1;display:flex;flex-direction:column;align-items:center;gap:3px;height:100%;justify-content:flex-end}.bar-val{font-size:9px;color:var(--accent)}.bar-rect{width:100%;background:#7c6af740;border:1px solid rgba(124,106,247,.4);border-radius:3px 3px 0 0;transition:height .6s cubic-bezier(.34,1.56,.64,1);min-height:2px}.bar-lbl{font-size:9px;color:var(--muted);white-space:nowrap}.esc-row{display:flex;align-items:center;gap:12px;padding:11px 16px;border-bottom:1px solid var(--border)}.esc-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0}.esc-dot.high{background:var(--red);box-shadow:0 0 5px var(--red)}.esc-dot.medium{background:var(--yellow);box-shadow:0 0 5px var(--yellow)}.esc-dot.low{background:var(--green);box-shadow:0 0 5px var(--green)}.empty{color:var(--muted);font-size:12px;padding:24px;text-align:center}.loading-screen{display:flex;align-items:center;justify-content:center;height:100vh;font-size:13px;color:var(--muted)}.channel-pill{display:inline-flex;align-items:center;gap:3px;font-size:10px;padding:2px 7px;border-radius:4px;background:var(--border);color:var(--muted)}.pref-tag{display:inline-block;font-size:10px;padding:2px 7px;border-radius:4px;background:#7c6af71a;color:var(--accent);margin:2px 2px 0 0}.refresh-info{position:fixed;bottom:16px;right:16px;font-size:10px;color:var(--muted);display:flex;align-items:center;gap:8px}